Shipping & delivery

Processing time

Orders are packed within 1–2 business days of cleared payment. Orders placed on weekends or public holidays are processed the next business day. The tracking number appears on the order page when the parcel leaves our warehouse.

Methods and estimated delivery

Two methods are offered at checkout. Fees are calculated by weight and destination, and standard shipping is free above the threshold shown on the product page.

• Standard — economy tracked service. US 7–15 days, Canada 8–16, UK/EU 8–16, Australia 10–20, Japan 6–12, Singapore 5–10 business days.
• Express — priority tracked service. Typically 3–7 business days worldwide, customs clearance excluded.

Delivery estimates start when the parcel is handed to the carrier, not when the order is placed. Remote destinations, customs inspections, and peak season can add time.

Tracking

The tracking number appears on the order page in My orders. Carrier scans can take 24–48 hours to appear after dispatch.

Customs, duties and import taxes

Orders are shipped from the warehouse country to be published before launch. Sales tax or VAT collected at checkout is remitted by us where we are registered. Import duties and customs clearance fees charged by the destination country are not included and are payable by you on delivery, unless the checkout explicitly states "duties prepaid". Refused parcels returned to us are refunded minus the original shipping cost and any duties we are charged.

Address accuracy

We ship to the address confirmed at checkout. Please check apartment numbers, postal codes and phone numbers; carriers may need the phone number to arrange delivery. If a parcel is returned because the address was incomplete or nobody collected it, we can reship at your cost or refund minus shipping.

Lost or delayed parcels

If tracking shows no movement for 10 business days, contact us through the message center with your order number. We open a carrier trace and, if the parcel is declared lost, reship or refund in full.

Restricted destinations

We currently ship to the countries listed at checkout. If your country is not listed, we cannot yet serve it; we do not accept orders with a freight-forwarding address in a country we do not ship to.